Liderazgo y servicio al cliente. De lo ordinario a lo impensable

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Hay$varias$formas$de$hacer$las$cosas$cuando$se$trata$de$servir$al$cliente$al$más$alto$nivel,$pero$antes$
de$que$ello$suceda$usted$tendrá$que$elegir$si$lo$atiende$de$manera$ordinaria$o$se$sale$del$rango$de$lo$
común$para$hacer$que$su$servicio$se$catalogue$como$algo$realmente$extraordinario$por$aquél$quien$$
dirige$su$negocio:$¡SU$CLIENTE!
Jorge Arias.
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¡DE LO ORDINARIO A LO IMPENSABLE!
En mercados
cambiantes y
con gran
dinamismo, lo
único que
puede sostener
para su
empresa una
ventaja
sostenible es:
1. La habilidad
para
moverse
más rápido
que aquellos
con quienes
compite.
2. La rapidez
con que
transforme
su
organización
¡USTED
MARCA EL
RITMO!
CONSULTORÍA EMPRESARIAL HUMANA 1 de Julio de 2015
2
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Sin confianza no llega lejos. Usted tiene
como responsabilidad generar el ambiente
para que suceda en toda la organización.
Jorge Arias
“Para$crear$lo$extraordinario$se$requiere$un$gran$liderazgo,$ejercido$desde$la$cúpula$hasta$la$
base$operativa.$Un$liderazgo$que$genere$confianza$y$un$ambiente$que$permita$exhibir$el$
potencial$de$cada$persona$desde$la$tarea$más$insignificante$hasta$la$más$compleja”
Jorge Arias
CONSULTORÍA EMPRESARIAL HUMANA 1 de Julio de 2015
El proceso de
cambio en una
organización
comienza
cuando
cambian las
personas y
éstas lo hacen
cuando tienen
frente a sí,
líderes que
modelan con
su actuación y
se mantienen
firmes
haciendo lo
correcto.
¡Hágalo ya!
3
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Se buscan líderes....
¡Que tengan el carácter para romper con lo establecido!
Jorge Arias
CONSULTORÍA EMPRESARIAL HUMANA 1 de Julio de 2015
En una cultura de Excelencia, la
renovación es una exigencia.
Congruencia y más congruencia..
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Jorge Arias
Dir. Gral. CEHU
Consultor Experto en
el Desarrollo de
Negocios y la
formación de Líderes
de Alto Desempeño
para su Organización.
Conferencista
Internacional en
temas relacionados
con: Liderazgo
Innovación.
Servicio a Cliente.
Diferenciación e
Innovación.
Escritor: de la Obra
“200 REFLEXIONES
DE LIDERAZGO QUE
CAMBIARÁN TU
VIDA”.
Telsl (33) 3615 3471 y
3615-6861 Mail:
direccion@cehu.com
CONSULTORÍA EMPRESARIAL HUMANA
www.cehu.com
direccion@cehu.com
CONSULTORÍA EMPRESARIAL HUMANA 1 de Julio de 2015

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Arias Romero Jorge Arturo. (2015, agosto 14). Liderazgo y servicio al cliente. De lo ordinario a lo impensable. Recuperado de http://www.gestiopolis.com/liderazgo-y-servicio-al-cliente-de-lo-ordinario-a-lo-impensable/
Arias Romero, Jorge Arturo. "Liderazgo y servicio al cliente. De lo ordinario a lo impensable". GestioPolis. 14 agosto 2015. Web. <http://www.gestiopolis.com/liderazgo-y-servicio-al-cliente-de-lo-ordinario-a-lo-impensable/>.
Arias Romero, Jorge Arturo. "Liderazgo y servicio al cliente. De lo ordinario a lo impensable". GestioPolis. agosto 14, 2015. Consultado el 4 de Diciembre de 2016. http://www.gestiopolis.com/liderazgo-y-servicio-al-cliente-de-lo-ordinario-a-lo-impensable/.
Arias Romero, Jorge Arturo. Liderazgo y servicio al cliente. De lo ordinario a lo impensable [en línea]. <http://www.gestiopolis.com/liderazgo-y-servicio-al-cliente-de-lo-ordinario-a-lo-impensable/> [Citado el 4 de Diciembre de 2016].
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